Contact information

h2>Get in touch</h2>
<p>We're a small Australian team, and a real person reads every email. If you're weighing up the right size, the right food, or the right bed for an anxious dog or a new kitten, ask us — we'd rather help you pick well than process a return later.</p>


<h2>How to reach us</h2>
<ul>
  <li><strong>Email:</strong> {{hello@auspetsupply.com.au}} — best for order questions, sizing advice, returns and warranty</li>
  <li><strong>Online:</strong> auspetsupply.com.au</li>
</ul>
<p><strong>Support hours:</strong> Monday to Friday, 9am–5pm AEST/AEDT. We're closed on weekends and national public holidays.</p>
<p>We aim to reply to every email <strong>within one business day</strong>. During sale periods it can stretch a little longer — if you haven't heard back in two business days, please resend, because occasionally an email goes astray.</p>


<h2>Business details</h2>
<p><strong>Aus Pet Supply</strong><br>
ABN: 37 675 468 701<br>
Trading as: Aus Pet Supply<br>
Registered business address: {{Cranbourne Court Robina}}</p>
<p>We're an Australian owned and operated online store, and every order ships from within Australia. We don't have a shopfront, so please don't drop in to the address above — email us instead and we'll help from there.</p>


<h2>Returns</h2>
<p><strong>Please contact us before sending anything back</strong>, so we can confirm the return and match it to your order.</p>
<p>Full details, including who pays return postage and the condition an item needs to be in, are in our <strong>Refund and Returns Policy</strong>.</p>


<h2>What to include when you email us</h2>
<p>It saves a round trip if you can tell us:</p>
<ul>
  <li>your order number, if it's about an existing order</li>
  <li>for sizing help: your pet's breed, weight, and what you're buying for</li>
  <li>for anything faulty or damaged: clear photos of the issue, plus the outer box and shipping label if it arrived that way</li>
</ul>


<h2>Media, wholesale and partnerships</h2>
<p>Email {{hello@auspetsupply.com.au}} with "Wholesale" or "Media" in the subject line and we'll route it to the right person.</p>